Call us today:01926 335 194

Returns Policy

  • Purchased goods can be returned for a refund, provided they are returned within initial 28 days of purchase in re-saleable condition without any signs of damage and in original packaging (exclusions apply)*
  • There will be a 25% restocking fee on all items that are being returned, unless buyer is purchasing items of equal or greater value to original order
  • If the goods were delivered and need to be collected from the customer, a collection charge will apply

We reserve the rights to not offer a refund on the following:

  • Items that have been cut by customer
  • Items that have been damaged by customer
  • Items that were sold as "Bulk bags" and require the use of a crane
  • Special orders for eg. Non-stock items/ artificial grass etc.
  • Timber which has been machined/planed/cut down to customer’s specification

Please complete our returns form detailing the reason for return

SitemapTerms & ConditionsPrivacy PolicyCookie Policy
© 2018 Metcalfe Timber - All rights reserved. Designed by CD Web Design, Warwickshire

Payment Logos